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Privacy policy

Buckingham Properties (Gibraltar) Limited trading as Chestertons Gibraltar registered at Suite 41/42 Victoria House, 26 Main Street, Gibraltar GX11 1AA with company number 98761 is committed to protecting and respecting your privacy.

This policy (together with our terms of use:www.chestertons.gi/about-us/terms-and-conditions/and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.chestertons.giyou are accepting and consenting to the practices described in this policy.

For the purpose of the prevailing Data Protection Act in Gibraltar (the "Act"), the data controller is Buckingham Properties (Gibraltar) Limited trading as Chestertons Gibraltar.

Our nominated representative for the purpose of the Act is Mike Nicholls.

Information we may collect from you

We may collect and process the following data about you:

1. Information you give us. You may give us information about you by filling in forms on our websitehttp://www.chestertons.gi/("our website") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter your details to arrange a market appraisal or for us to contact you, search for properties and services, and register for our vacant property management system. The information you give us may include your name, address, e-mail address and phone number, financial information, and any description of the property you have an interest in. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. If you contact us, we may keep a record of that correspondence.

2.Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Details of transactions you carry out through our website and the fulfilment of your orders.

3.Information we receive from other sources. We may receive information about you if you use any of the other websites that we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them contact us mike.nicholls@chesterton.gi

Uses made of the information

We use information held about you in the following ways:

1.Information you give to us. We will use this information: to carry out our necessary services in relation to your property search or property management or the reason for which you first contacted us, or in respect of our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about; to provide you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

2.Information we collect about you. We will use this information: to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our website to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our website safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

3.Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4.Newsletters. We will add your email address to our newsletter database which is independent from our property management and administration software. We will send you occasional newsletters that we think are relevant to the Gibraltar property market. Our newsletter software enables you to amend your preferences, details or unsubscribe from future newsletters at any time.

Disclosure of your information

We will not share your personal information with anyone other than in the respect of the above purposes. We will not sell your information or make available the information to any third party except in the unlikely situation of a company sale or a legitimate request from a legitimate law enforcement authority.In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets, not for their use, but to enable their due diligence of our business.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us to be removed from our property marketing and management software. You may unsubscribe separately from our newsletters at any time by clicking on the update references or unsubscribe buttons at the foot of each newsletter. These two systems are independent from each other. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to mike.nicholls@chestertons.gi.