No - Chestertons Gibraltar do not charge the tenant any fees for entering into a tenancy contract.
No - you have to contact your bank and arrange for a standing order to be set up from your account payable to Chestertons.
No - client monies are held in non-interest bearing accounts.
No - this is a breach of your tenancy agreement.
No - unlike the UK there is no formal scheme. Your letting agent should hold the tenant deposit in a properly ring-fenced client account (as per Estate Agents’ Code of Conduct requirements). Letting agents are not regulated in Gibraltar and where a tenant deposit is held is not checked. Chestertons hold all tenant deposits in a ring-fenced client account and this account is reconciled weekly.
Where we do not manage the property but find the tenant for the landlord the deposit is most likely held by the landlord although we do not recommend this.
Yes - the longer the tenancy, the more natural wear and tear to be expected. Furthermore, the more occupants there are, the higher the wear and tear in all the communal areas, such as the lounge, hall, bathrooms and kitchen. A property occupied by children or pets will undoubtedly encounter more wear and tear than that of an absent tenant. The landlord must accept this additional wear and tear if he consents to a high number of occupants, or children and pets.
No - whilst the tenant has a duty of care to return the property in the same condition at the end of the tenancy as found at the start (allowing for wear and tear) as listed on the inventory report, the law does not allow landlords to claim ‘betterment’ or ‘new for old’ from the tenant’s deposit. The tenant deposit is absolutely not a “new for old” insurance policy.
The ‘check-out’ is the process by which the landlord or agent inspect the property with the tenant (wherever possible) on or before the final day of the occupancy. The keys are handed back and the inventory is completed together with recording the condition of the property at that time.
The tenant should have removed all personal items, placed all landlord fixtures and fittings back in the same place that they were at check-in and the property should be in the same (or better) state of cleanliness as it was at the time of check-in. The tenant should be ready to hand back the keys and sign the utility disconnection forms.
The landlord (or his agent) must check the final condition and inventory of the property and compare it with the opening inventory. Photographs or other evidence must be provided to support any claim on the tenant deposit by the landlord. Any issues must be highlighted to the tenant. The landlord (or his agent) must then document their findings to the tenant which should justify any proposed deductions from the tenant deposit.