Vendors | Landlords | Tenants - account login


Yes - to the extent we can be. We are licensed under the Gibraltar Fair Trade Act which means we have to abide by the Act and more specifically the Estate Agents’ Code of Conduct. We were instrumental in establishing this code in Gibraltar.

Chestertons is the leading estate agent in Gibraltar, backed by over two hundred years of experience and an unparalleled commitment to providing the highest levels of service. Although we are a modern and forward thinking company operating at the forefront of the market, we retain traditional values which are apparent by the exceptional levels of service that we provide to each and every one of our clients. We will include your property in our market leading brochure and if you elect for sole agency you will be included in a separate sole agency brochure. Our brochures are on display in the Sunborn and O’Callaghan Eliott hotel bedrooms each night. Our main magazine is physically sent to many of our overseas offices and is also published online. Together with our Gibraltar presence, an active social media policy which encompasses Facebook, Twitter, Instagram and YouTube, local press (Gibraltar Chronicle three times a week) and a motivated international office based in Mayfair, our reach surpasses that of any other agent in Gibraltar. Furthermore, we are the only agent to publish a regular newsletter to our email subscriber base and the only agent in Gibraltar to be open fifty hours per week. No other agent can offer you this package in Gibraltar. We include all of our properties on the only internet property portal in Gibraltar and it is usual that we have more listings than any other agent. If you still need convincing, please review the testimonials from our clients as their word is better than ours.

Yes - our systems allow us to list your property without it appearing on our website or in our window. It will show however on matching properties for specific clients. In this way, we can sell your property discreetly.

We charge 2% on a multiple agency basis and 1.5% on a sole agency basis.
Please request our Sole v Multiple document from one of our sales team ( or +350 200 40041) to see what services we undertake in respect of sole agency and multiple agency. Sole agency means that we are appointed as the only agent for the sale of your property for a set period of time. If any other agent introduces a purchaser to you during the period of the sole agency agreement, this will be regarded as an introduction by us and you will have to pay our agreed fee. Any fee of any other agent with whom you may have agreed terms would be settled by you directly. Multiple agency means that you are free to enter into separate agreements for the sale of your property with more than one agent.
We can provide a free market appraisal. This is our opinion of the price that we expect your property to achieve based upon current market conditions.

Upon request, we will visit your property and give you a free market appraisal. The decision as to what sales price you want us to market your property will be yours. We will take photographs and prepare a description. With sole agency, we also prepare a floorplan (please request our Sole v Multiple document from one of our sales team on or +350 200 40041). We will ask you to sign our standard terms and conditions for the marketing of your property. It is a requirement of the Estate Agents’ Code of Conduct that the terms between us are, agreed in writing, clear, transparent and for a set period of time.

Yes if you wish us to. It is a requirement of the Estate Agents’ Code of Conduct that we can only do this with your permission. Where we sub-instruct, we split our agency fee with that agent should the sub-instructed agent introduce a purchaser. Virtually all other agents in Gibraltar will accept our sub-instruction.

Yes - our internal guidelines state that we commit to feedback to the vendor within five working days of each viewing (excluding bank holidays and weekends).

We forward all offers received from potential purchasers to you in writing within two working days of receipt unless the offer is of an amount or type which you have specifically instructed us not to pass on.

No - in the rare situation that we recommend additional costs, we will only incur expenses on your behalf with your prior consent.

An EPC is an Energy Performance Certificate. It sets out an assessment of the energy efficiency at your property and is provided by a third party supplier in accordance with EU rules. It is your responsibility to provide the purchaser of your property with an EPC. It will most likely cost you £200 for a small apartment to £1,000 for a large detached house. We can provide you with some third party suppliers of this service if you wish.
We will need details of service charges and rates plus documentation to demonstrate that you have approval for any changes to your property which will have required either landlord and/or planning consent. Your solicitor will need your title deeds and knowledge of any mortgage. You will also need an EPC. We will need documentation to ensure that we comply with our anti-money laundering obligations.
Anti-Money Laundering Regulations specifically include estate agency activities and place us under an obligation to obtain proof of identity from those with whom we enter a business relationship. In order for us to comply with these regulations you will need to provide us with a passport (or certificate of incorporation if the vendor is a company) and a utility bill plus any other documentation reasonably requested by us from time to time.
We are paid at completion.

Yes - many of our clients are investors and will be interested in tenanted properties. We will need sight of the prevailing tenancy agreement as this will survive any sale.

You must attend the offices of AquaGib (water), Gibelec (electricity) and Gibtel (telecoms) to disconnect from the main service providers, ensuring that all outstanding bills are paid. We can undertake this process for you for a small fee.
We will ask the purchaser to pay a 2% deposit which we hold in our client account subject to contract. This means that either party can drop out until the earlier of exchange of contracts and completion. Once a 2% deposit is received it is customary for the vendor to remove the property from the market by contacting all agents currently marketing your property. We will take your instruction as to whether we should still undertake viewings at your property.
Once an offer is accepted and the 2% deposit paid, we will prepare a document summarising the property, parties involved, agreed terms and contact details of each party’s nominated conveyancing solicitor, to issue to both parties and the solicitors. This starts the legal process of the sale and purchase.
We are not affiliated to any Gibraltar lawyers, however, we can provide you with a list of fully qualified and professional solicitors for you to contact.
If you do not have a mortgage and the title deeds are readily available and the purchaser does not need a mortgage then the process can be as quick as one or two weeks. In such cases, and if neither party seeks a delay, it is normal to proceed straight to completion without an exchange of contracts. If a mortgage is involved on behalf of the purchaser, the process will more likely be four weeks from agreed offer to completion. If either party wishes to delay for logistical reasons, it is normal to exchange contracts and set a completion date negotiated between both parties.
You can choose to sell furnished or unfurnished. The norm is furnished “with the exception of personal items”. As long as we have clear instructions from you, we can articulate what you wish to sell in the property description.